Watchdog Approved Diet Pills

Raspberry Ketone UK Free Trials Scam – Watchdog Reports

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When you are looking to lose weight, it can be a hard struggle. Not surprising then that a so-called miracle product that makes this easier can seem like a tempting prospect. If there is a free trial on offer – even better. It means you can try out a new exciting supplement risk free.

Raspberry KetonesSadly, on the internet, things are not always as they first appear. Many consumers have found this out to their cost after signing up for free trials of raspberry ketone supplements.

Without exception, these free trials have left thousands of people out of pocket, ripped off and no thinner than when they started.

The Rise of the Raspberry

Raspberry Ketones first hit public attention in the USA after renowned TV doctor, Dr Oz described this fruit ingredient as a “fat burning miracle” on his show.

Raspberry Ketones are the aroma compound of raspberries and according to Dr Oz this compound helps regulate adiponectin – a protein which controls the metabolism and breaks down fat cells.

There is actually little evidence that it works but with Doctor Oz using phrases like “fat burner in a bottle” on prime time TV, the sales of Raspberry Ketones supplements went through the roof following his show.

The Doctor Oz Effect

Dr. OzAlmost overnight Raspberry Ketones became the target of scammers as everyone jumped on the new weight loss bandwagon. Many scam companies used clips of Dr Oz’s TV show as a way of improving sales. It made it look as if Dr Oz was endorsing their particular product and not just the ingredient. When he said “miracle weight loss in a bottle”, it looked like he was talking about their product.

It all looked very convincing and led to Dr Oz attempting to clear his name. He took exception at being the face of all these dodgy companies and has never endorsed any brands or made any money from these scam artists. However, the FTC (federal trade commission) did not agree that he was a victim but actually the cause of the problem.

He was called into a hearing and publicly ticked off by Missouri Senator Claire McCaskill, a Democrat who chairs a Senate subcommittee on consumer protection,

She said;

When you feature a product on your show it creates what has become known as the “Dr. Oz Effect” — dramatically boosting sales and driving scam artists to pop up overnight using false and deceptive ads to sell questionable products,

Dr Oz has made enthusiastic claims for other weight loss ingredients including green coffee beans and Garcinia Cambogia but Raspberry Ketones appear to have become the major target for scammers.

You can read more about Dr Oz at the senate here.

The Free Trial Scams Begin

Free Trial ScamQuickly, scam companies in the USA hit on marketing Raspberry Ketones supplements by offering consumers free trials.

Buyers, attracted to Raspberry Ketones no doubt by the apparent endorsement of the trusted face of Dr Oz, lost no time in signing up for these free trials.

It was a trick. Many people found that once they had signed up by giving their bank details to these crooked companies in order to pay for the postage, they were in fact signed up to a hard to cancel auto billing programme.

Sometimes there was small print that stated the terms and conditions but in many cases this information was unavailable, other times the small print simply overlooked.

US customers found that every month regular payments were being taken from their accounts and new products sent to them through the post.

The Raspberry Ketone Scam Goes Global

As with everything, the world market was fast to follow the USA. The people in the UK may not be quite as impressed with Dr Oz but everyone loves the concept of a freebie!

Although raspberry ketone supplements are not the only type of diet pill to use this free trial rip off strategy, Raspberry Ketones have fast become notorious in recent year.

Here at the Watchdog we have been gathering information from our readers about these various scam products and have been shocked and disgusted by the behaviour of these companies.

There are countless of other raspberry ketone supplement companies offering the same scam. This is only the tip of the iceberg.

A quick look around the various other general consumer websites such as the moneysaving expert forum throw up even more ketone supplement companies operating the same scam. There are a lot of them.

So How Does The Free Trial Scam Work?

Free trial signupOnce you are on the product website, you are encouraged to order, “today to activate your free trial” or similar.

You fill in your address details and because you need to pay the shipping costs for delivery, you then fill out your bank details.

At this point, if you read through the small print you may be able to see what you are signing up for.

Not all the supplements include this information but plenty of them do.

Here is a typical example:

By clicking “Submit & Confirm” you agree to be charged $4.95(USD) for S&H and will receive a 1 month supply of Raspberry Ketone Select to use.

If you are satisfied with the effects of Raspberry Ketone Select, do nothing and 14 days from today, you will be charged an enrolment fee of $84.78 (USD).

To avoid being charged the enrolment fee you must cancel your account before 14 days.

At this point, you are given a phone number to call or a website link to a cancellation page. You may think that a cancellation page and a process for stopping the agreement looks fairly legit, but it isn’t.

If you fail to contact the company and cannot manage to cancel this agreement, you will be sent fresh supplies of the supplement every 30 days and the company will take the payment out of your bank account each month.

Very Hard To Cancel

According to customers, cancelling the agreement is not as easy as it sounds. Many Watchdog readers have been left frustrated.

The phone numbers are often overseas, sometimes in the USA, but we have also seen Spain and Ireland.

The various Raspberry Ketone companies are unhelpful and there are usually “technical” problems that ensure that by the time you manage to contact anyone either by email or phone, the next month’s payment will have been extracted from your bank account or down as a pending payment. In some cases, the company does not even send the products.

Returning unwanted products does not always work either. Sometimes you will be asked to return the supplement and will be given a RMA (return merchandise authority) number. In all cases, you will still be billed.

Some customers have found that persistency pays off and constantly bombarding the company with emails can result in the agreement being cancelled, but not always.

Some customers have been offered refund deals by the companies. The customer still has to pay but for many people it is worth paying something just to escape from the agreement.

Can You Cancel the Agreement via your Bank?

You should report the problem to your bank as soon as possible. The continuous payment authorities that these supplement companies use are extremely hard for customers to stop but your bank must stop payments if you ask them.

Cancelling your bankcard is not necessarily enough because if you have paid by debit card, the agreement will simply transfer to the new card via your bank account.

We contacted Barclays for some more specialised advice and they were very helpful. Unsurprisingly, they knew about diet pill scams already.

They said that they could stop continuous payments and dispute historic payments if the customer did not receive the goods. They also advised that if you returned the unwanted merchandise and provided proof of posting the bank would dispute the payment on your behalf. Obviously if you do not have a return address this might not be as easy.

If you have already been scammed, then it is crucial to ensure that your bank stops all future payments. You may not get all your money back but at least it will stop any further damage.

Keep Safe, Avoid Free Trials

Sadly, there are numerous scam diet pill companies operating this rip off and if you fall for it yourself it is natural to feel that you are to blame. However, you should not feel too bad. These Raspberry Ketone scams are very convincing and we all make the odd mistake now and then. Thousands have fallen for it so you are not alone.

It is important to remember that once Raspberry Ketone stops being the “flavour of the month” another miracle diet pill will undoubtedly come along and spawn a new batch of free trial diet pill scams.

Free trials are designed to trick you, nothing else. Do not be tempted to sign up, however appealing and trustworthy anything looks. The credible diet pill companies will not offer a free trial so any company that claims to do this is extremely suspect.

It is crucial to read through the terms and conditions before you sign up to anything online. The internet has been described as the Wild West and there is very little legislation to protect you if things go wrong.

In many cases, the Raspberry Ketone scammers do provide the information about their auto billing in the knowledge that most people will not read it.

Do not fall into the trap!

Have you been caught by a “free trial” diet pill scam?

Take a look at our guide to getting your money back from free trials.



Disclaimer: Our reviews and investigations are based on extensive research from the information publicly available to us and consumers at the time of first publishing the post. Information is based on our personal opinion and whilst we endeavour to ensure information is up-to-date, manufacturers do from time to time change their products and future research may disagree with our findings. If you feel any of the information is inaccurate, please contact us and we will review the information provided.



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31 comments to “Raspberry Ketone UK Free Trials Scam – Watchdog Reports”

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  1. MG68 says:

    HI
    I purchased Dietultimo and Cleanseultimo and cancelled as soon as the email came through as realised scam. My bank has said will not pay money to them again. The pills have turned up. has return address on front Postbus 13 667OAA Zetten, Netherlands. Do I send back with a note saying cancelled immediately and asked them not to dispatch – recorded delivery. Have not had any replies to my email Thank you.

  2. Helen says:

    Hi – just wanted to let you know, unfortunately without knowing until looking on bank statement I was caught out with the Nutra Green Coffee Cleanse (79.97) and Keytone Advance (94.97) free trial scam! This caused a lot of heartache and arguing, yes due to my being gulable (but never again). I just wanted to let everyone know on this site that if you go to your bank and explain, chances are they are already aware of this sort of thing. In my case Nationwide took this on and looked into this on my behalf. They advised me what to do, which was to return the goods (which I did) together with a letter explaining the situation i.e. free trial only, not signed up etc. The bank refund x2 £94.97 and x2 £79.97 into my account and through the visa card would investigate further as I had paid postage only for the free trial! I am delighted to report on this site that Nationwide recovered my whole money back into my account and would strongly advise others to do the same as there is light at the end of the tunnel! My only concern is do these pills actually work and are they safe to take (or are they a scam to)?

  3. Sam says:

    In answer to your question – i dont know if the pills work as in you lose wight, but they have made a friend of mine very very ill and she has reacted badly to them.

  4. Suzanne says:

    I signed up to dietultima. I have not recieved any products but I have been charged £89 and the two delivery charges before this. I will be contacting my bank tomorrow and following these steps to try get a full refund. Hopefully my bank will be able to do so and stop any more payments being taken from me. Feel like a complete idiot for falling for this!

  5. j nixon says:

    I too fell for the ( FREE OFFER SCAM ) Diet Ultimo.
    after several phone calls / e-mails I eventually received this reply:

    Thanks for your email. The £87.00 taken from your account is payment for the Diet Ultima products you have already received.
    This was done because the offer you signed up for with us was to try our products for 14 days before you are required to pay for them. This means you paid the shipping and handling at the time of ordering and we sent you a full month’s supply of each product.
    If you did not wish to pay for these after the trial period you were required to cancel the subscription and request a returns number from us in the first 14 days. As we have not previously heard from you, we could only assume that you were happy to keep the products and pay for them.
    By placing your order today you’ll be shipped a 30 day supply of Diet Ultima capsules (you just pay S&H). If you feel Diet Ultima capsules are not for you, cancel within 14 days from your initial order date to avoid the purchase fee of £87.00 per item and enrollment in the auto-shipment program, which sends you a bottle of Diet Ultima capsules every 30 days starting 30 days after your trial period starts. By ordering you agree to the full terms and conditions shown here.
    We have now cancelled your membership to our auto-ship program so you will not be sent any more products in the future and we will never charge your card again.
    We are however unable to offer you a refund on the initial products you have already received as you did not cancel your subscription or request an RMA number in the first 14 days.
    You may return the last lots you received (sent 6/19/2014) for a refund less S&H fees, however the products must be returned unopened within 30 days of them being sent; orders sent after this time will not be refunded.
    We do appreciate that it’s not always convenient to get to a post office and we are therefore willing to offer you 50% off the cost of these orders. This means you can keep the latest orders and just pay £43.50 instead of the normal £87.00 for the Diet Ultima capsules.
    If you would like to accept this 50% off and keep your latest order to continue your weight loss program, please respond back by email within 30 days of shipment date to confirm you would like 50% off. (Same terms as if you were returning the product for refund.)
    If you would still prefer to return please include full name and postal address inside the package.

    The Return address is:

    Diet Ultima
    Postbus 6176
    4000 HD, TIEL
    Netherlands

    I also was not aware that I had signed up for a monthly deduction from my account, it was only noticed when I looked at my statement and I noticed that 4 x payments had been deducted from my account without my knowledge.

    1 x £2.49 I assume postage for the free offer which I paid for below
    1 x £87.00 1 tub of capsules ( 30 )
    1 x P&P £2.49
    1 x £87.00 1 tub of capsules ( 30 )

    I’m still not sure how this offer works, it looks as if I paid for the free offer.

    I contacted my bank and they stopped the Direct Debit
    I am left with an opened tub of capsules and one that has not been opened.
    do I send them back a try and get a deflated refund or cut my losses and put it down to a bad experience?

    • Sarah says:

      Hiya, what number did you ring amd e-mail? I sent then an email as soon as my tubs were delivered telling them i would like to cancel my subscription but they still ignored me and took money out if my bank? Ive emailed them sinse and am still getting ignored

    • charlene fielder says:

      Hiya I got scammd two what e mail address did u use x

  6. Margaret Robson says:

    I orders Ultima tablets on the internet was told it was a free trail then I find out they have took eighty seven pounds out of my account sentinels emails with no response I have wrote to the address that was on leaflet that came with tablets no response been into my bank told they can’t refund but can try and stop further payments never again the stress as been to much

  7. Fool says:

    I realised as soon as I had finished the transaction how stupid I had been. I called the company on a 0800 number supplied, got through in about 5 minutes . Got through to a really nice operator cancelled with no fuss and I have had 2 cancellation confirmation emails immediately . Just lucky I guess

  8. Helen says:

    I fell for the diet ultima scam too. I ordered the trial of both products at £2.49 each. I have come back from my holiday to find that 4 payments amounting to £308 (2 x £87, 2 x £67) have been taken from my account in swift succession. I feel sick to my stomach as usually so careful. Rang my bank who have hopefully blocked any further attempts to take money. I am going to dispute these payments through my bank as I haven’t received any further products only the trial which I have not opened. Not sure what will happen. I have sent a number of emails to support@dietultima.com and support@ketoneultima.com requesting cancellation of any subscription and requesting an immediate refund, not holding my breath for a reply though! I have not been able to find the Terms And Conditions. Waiting to see what will happen next …sigh!

  9. charlene fielder says:

    Hi wat is the email u have for them x

  10. Maggie says:

    Hi,
    I ordered the so called trial for Keytones and Cleanse. I fell into the trap thinking i was paying for just the shipping on a 30 day trial. I ordered what I thought was a trial pack for each and knew I would have to pay the postage. As soon as I had ordered the 2 items, someone put on facebook that this was a scam and so I emailed the address the lady provided to cancel the order straight away. I emailed again as had not heard from anyone and finally got a reply to say that my bank had been deactivated, nothing would be sent out to me and that was what I thought was the end. I had received nothing so thought all was good until Keytones Blast took £95.00 out of my account which I did not see as was behind which is unusual for me to not do my bank statement every month. I also got my October statement through as was looking for a different credit and noticed they had taken £99.95 from my account but still I had received nothing. I phoned the number who were Pioneer Labs on an 0203 number and got some patronising American who I think took great joy in my sadness at having lost nearly £200.00 and was refusing to do anything as I had given authorisation for them to take money out of my account just by entering my card details. I eneded up shouting at him but still got no where. I went to my bank the next day and they said they will stop any future transactions and blocked the payments but could do nothing to get my money back. I did not give up so emailed again and said that I had not received anything and want a refund within 7 days or I will be taking this to Trading Standards. When I looked in my post box that day after getting back from the bank there was a parcel in there with a box of pills which I threw across the yard as made me feel sick to the stomach. The next day I looked on my bank statement and low and behold there was a credit of £95.00 gone back into my account. I then started working on the other £99.95 saying do not want the pills but had also cancelled their payments so would not be getting out of me any more. I gave them another 7 days and have looked today and found £75.00 credited to my bank account as they told me there was a re-stocking charge of £20.00 which I have to accept I will not get back but I say to anyone who is trying to fight back on this. *PLEASE DO NOT GIVE UP AS THEY WILL GIVE IN IF YOU KEEP ON AT THEM* Good Luck.

    • harold says:

      hy.
      i was scammed with the same company. am at presant exchanging e mails with them. no look on a refund yet.
      if you send the product back they will refund you ‘ less a restocking charge.
      if you open the bottle it will be charged at the full price’ around £95.
      therefore the trial they are offering for £2,50 does not exist as you cannot trial the product without using it.
      it is false and missleading.they would not stand a chance in court.

  11. jo petrosino says:

    odede and yotvat and Igael Kariti and the directors listed at Companies House of numerous British companies involved in this scam. What you may not know is they were arrested in Staten Island, USA on June 18 2009 for money laundering $500,000 and were found in possession of $3million of drugs. Obviously they are involved in the UK in money laundering and drug smuggling using the cover of raspberry ketone trading and its totaly negligent of banks to defend their “rights” with regard to unclear terms and conditions while they have a background in organised crime and possibly worse

  12. JL says:

    I got caught out with a “free” trial of Ultra Raspberry Ketone and Cleanse Xtrem.

    Unfortunately, I didn’t see the Ts&Cs on the site before I ordered (the link to Ts&Cs was well hidden in tiny print at the bottom of the screen), nor any of the online warnings. As soon as I did see the warnings on other sites (literally within 20mins of placing my order), I rang to cancel and also emailed my cancellation. The call centre operator confirmed nothing would be sent to me and I would not be charged anything. However, I was billed postage, as well as an unexplained additional £0.99 charge.

    I emailed the company to complain and request a refund. They have declined the request because they claim the second you place the order, they print a delivery label. (How a label can cost £4.00 is beyond me.) I have disputed this and I’m awaiting their latest response. In the meantime, I have also reported the events to my credit card company, who are investigating.

    I feel stupid at being caught out in such a scam and really frustrated that there doesn’t seem to be a way to fight such unjust practices.

    • EL says:

      Hi, this sounds very similar to what I think may have happened to me, however I cannot find any contact details for the company it could have been. I cant remember what the name of the company was or anything, I have emailed around 4 different companies but they have all emailed me back to say I am not on their records. I fell for this scam yesterday and realised straight away, I just can’t seem to find any contact details to cancel this ‘membership’/’subscription’. I phoned my bank, they cancelled my bank card but I’ve heard this doesn’t always help. The website and ‘magazine artice’ where I saw the advertisement both disappeared straight away. Do you have any contact details I could try?

  13. jo petrosino says:

    In the first instance the bank may refuse the charge back but don’t give up and take it to the ombudsmen. There is a useful information post on the money saving expert site where someone has given the real address of the HQ of the scam of Gabriel Kariti and Oded Kariti at 147 Mountain VIew drive, Lakeview , New Jersey, USA, and was interested to see them on camera on googlemaps entering the house laden with shopping bags presumably after spending the money they stole from you. Also on that post at money saving expert are the links which if printed and sent to the bank will prove they revolve the checkout pages and display. Pages with No terms when they run the adverse.So if you show to the bank it will Prove you did not agree to any. Terms and so will have to give yoiu a charge back although you may need to press it with the ombudsmen

    • Laura says:

      Please could you send me the link for the money saving website the proof it on. Ive been scammed and the lady says i agreed to terms and conditions that i did not. any advice would be very helpful :)

      • peter says:

        Hi, I wrote the post as my wife got scammed for 389 and I got every penny back foir he by disputing it and getting charge back
        What is especially nice about using charge back is the criminals only need one percent charge backs to be shut down plus it cists them. Hundreds of dollars
        The details of how I did it arehttp://forums.moneysavingexpert.com/showthread.php?t=5145257

  14. sarah says:

    Hi Iv been scammed too and feel so stupid! only checked my bank today and have a total of 190 gone! I cant even find record of where i purchased from! I have the garcina cambogia and the rasbberry ketone lean. It was a ‘free trial on facebook that i saw and was just supposed to be paying £1.99 for p &p. I cant find any record of the p and p charge, i recieved the 2 bottles and the name on he payments was GARCINIA INSTANT H
    0808 189 3371 can anyone help wth contact details or name of company? please!

    • Janet says:

      Sarah you have to get on to your bank straight away, phone tonight, use the 24 hour number on your card, ask to speak to their fraud dept, The first thing you have to do is stop them from taking any more out of your account , they will keep taking money as long as they are allowed to. Get an assurance from bank they will stop all future payments from this firm and warn them they change the comp names a little bit to get past the bank checking stytems They did this to me but my bank LLoyds are refunding the money as I had already asked them to stop payments. When you phone ask for a ref number covering your case .

      I am sorry I cant help with how to get a refund of money already paid, they seem to have at least 10 diff addresses and email addresses and many more phone numbers , I never got the same person twice when I rang and never got any sensable replys when I emailed only help I got was from the bank. good luck Janet

  15. Jessica says:

    Sadly I fell for this scam (raspberry ketone and cleanse) as there was no terms and conditions that stated how much it would actually cost and ended up nearly £400 out of pocket, after ordering my free trial a further £87 and £93 was taking out of my account on the 9th of December! I still haven’t recieved the product from the company as I was going to return them. The bank then assured me they had put a block on my account stopping this company from taking anymore money. Sadly I went to the bank yesterday on Boxing Day to find out they had changed their name and took a further £101 and £95 out of my account. I was heartbroken. I have contacted my bank and have been put on to the distribution team and they are currently trying to sort out my money back as it is a fault of the bank that the second transaction has gone through but even though I have been robbed of nearly £400 in less than a month I have only recieved my free trial. This scam needs to be stopped, it’s preys on the insecurities of people and it’s disgusting how they continue to get away with it.

    • wendy says:

      I have also been scammed by them, there are many people here saying they never checked the T & C ‘ s but i did and there was no mention of the recurring fee or a box to tick when making a payment. What they have done due to past publicity which I wasn’t aware of until now is do an advertising campaign offering a free sample, not trial to get our card details and then get as many people as possible to fall for it and then start taking cash illegally from our accounts and once people start disputing it they then change their website to include the button confirming you are aware you are signing up to a recurring fee. I know absolutely that this was not there when I ordered the free ‘sample,’ it is very easy to change a website, anyone can do this and in case anyone recorded what was originally on there they now have a term and condition that they can change any term or condition on their website at anytime without notice, that in itself is totally illegal. I have read so many complaints from people and they have reported this to the trading standards but nothing seems to be happening to stop these people. I am now going to write to HMRC and complain that this company does not give a valid VAT number and lets see if the tax man will chase after the millions of pounds this company is stealing from innocent people.

      • peter says:

        I got every penny back and put details how using charge back , was a huge relief as nearly 400 pounds stollen by raspery ketone scam. Having found a way to do it hopefully if same scam more people can use same method

  16. maddie says:

    Yes Wendy you are absolutely correct onthing on the T&Cs and I fell in the same trap. Have never done online free trial shopping and can’t believe I fell for this scam. I think maybe it was seeing celebrities like Lorraine Kelly endorsing this product. What I didnt realise that it probably wasnt through this company. I got £92.00 taken from my account without authorisation, I have been in to the bank and they have said no further payments will be issued to this company but I will keep a close eye on it. They didnt think I had a chance to get the money refunded. Feel really silly but of course this is what they play on. I can only hope that the authories do manage to catch up with them and put them away and throw out the key.

  17. Lene T says:

    I have had the same experience – both with Mega Cleanse Plus and also Pure RaspbKetone Act. I too had signed up for the free trial, never received any emails or papers – just the two bottles of pills at first. It turned out it wasn’t free at all. In actual fact I was charged £89.00 for the Mega Cleanse and £95.00 for the Raspberry Ketone.
    I tried to locate the two companies (which I suspect are one and the same but lots of different names) to no avail. Then the next shipment came – and two more charges to my account, but this time different amounts and company names. This time I was charged for Xtra Cleanse Plus £95.95 and for Raspberry Ketone Ult £ 99.95
    With the second shipment I finally received some papers containing a telephone number which I called. I was able to cancel my subscription (or so he said) but they refused to refund me. The guy also gave me another telephone number in order to cancel the other half of my subscription which I did. I swear I got through to the same guy!! Again I was refused a refund.
    I closed my bank card. Returned the two last bottles – and so far I have received £75.00 refund for the Raspberry Ketone. I have not heard anything about the Cleanse. And the two first transactions are still under investigation, but I don’t have high hopes. So much for a free trial……. An expensive lesson learned.

  18. silly says:

    i ordered mine yesterday then seen this page reported my card lost or stolen then rang halifax after i noticed the delivery charge taken told them the name of the two companys that had taken my money out and they have blocked them from taking anymore cash if it does happen because they change their company name i am told i recieve a refund in 24 hours i was also told if they change company names and still get to my money THEN CLOSE THE ACCOUNT AND GET A NEW ACCOUNT HOPE THIS HELPS

  19. Maggie says:

    I have also just fallen for a “free trial” – I have now learned to check and double check the small print although I don’t really recall seeing it when I ordered. Fortunately I am within the 14 day trial and have emailed the company in question to cancel trusting they will honour the terms on their site. I will re-post the outcome.

  20. Tina says:

    I ordered about a few weeks ago got my trial but only then did I realise it was a scam. I cancelled, got email saying it was cancelled, cancelled it through bank. Thought that would be the end of it. Woke this morning to find two payments of £49.99 gone from my account. I am on disability and get very little money, this was my rent, gas and elec. I spent the day in tears. Have contacted fraud team and have to wait to find out if I can get my money back, really upset by it all.

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